Terms and Conditions
The Terms and Conditions for Purchasing and Selling in Papildų Grupė JSC e-shop www.nutrigroup.eu
1. General Provisions.
1.1. These Terms and Conditions for Purchasing and Selling in the e-shop nutrigroup.eu, hereinafter referred to as the Terms and Conditions, set the mutual rights, positions and responsibilities of the Purchaser and Seller PAPILDŲ GRUPĖ JSC when purchasing products in the e-shop nutrigroup.eu (hereinafter referred to as the e-shop).
1.2. When placing an order for the products, the Purchaser also confirms that he/she has read these Terms and Conditions, they are clear and understandable to him/her and the Purchaser undertakes to comply with them.
1.3. The Seller has the right to amend or complete these Terms and Conditions at any time. The relationship between the Purchaser and the Seller is subject to the wording of the Terms and Conditions applicable at the time of placing an order. When placing an order following the amendment of the Terms and Conditions, the Purchaser confirms that he/she agrees with the amendments, they are clear and understandable to him/her and he/she undertakes to comply with them.2. Conclusion of the Agreement. Withdrawal of the Agreement.
2.1. The Purchase and Sales Agreement concluded between the Purchaser and the Seller is deemed to have been concluded from the receipt of the confirmation of the order acceptance sent to the Purchaser at the email provided by him/her. When concluding a Purchase and Sales Agreement, these Terms and Conditions become an integral part of a Purchase and Sales Agreement. The agreement is deemed to have been fulfilled when the products are delivered to the Purchaser.
2.2. All agreements concluded with Purchasers are stored in the e-shop.
2.3. The place of the agreement conclusion is considered to be the Republic of Lithuania.
2.4. The range of the products, their quantity, price and other terms specified in the order of the Purchaser become obligatory and an integral part of the agreement from the date of receipt of the confirmation of the order acceptance sent to the Purchaser at the email provided by him/her.
2.5. The Purchaser has the right, without giving any reason, to withdraw the Purchase and Sales Agreement concluded by the means of communication by notifying the Seller of it in writing (by email: email@example.com) and giving a clear statement setting out the Purchaser’s decision to withdraw, within 14 days of:
1) The date on which the Purchaser receives the ordered products - when the products are sold;
2) The date on which the Purchaser receives the last products - when the Purchaser has ordered more than one product per order and the products are delivered separately;
3) The date of conclusion of the agreement - when the services are provided.
2.6. If the Seller has not provided the Purchaser with information on the right to withdraw from the agreement in accordance with paragraph 7 of Article 6.2287 (1) of the Civil Code of the Republic of Lithuania
(http://www3.lrs.lt/pls/inter3/dokpaieska.showdoc_l?p_id=483989), the Purchaser has the right to withdraw the agreement within 12 months from the end of the term specified in paragraph 2.5. If the Seller provides the Purchaser with the information specified in paragraph 7 of Article 6.2287 (1) of the Civil Code of the Republic of Lithuania
(http://www3.lrs.lt/pls/inter3/dokpaieska.showdoc_l?p_id=483989) within 12 months after expiry of the end of term set out in paragraph 2.5, the withdrawal period expires fourteen days after the date on which the Purchaser receives the information.
2.7. The Seller shall, without delay and not later than within 14 days from the day he/she receives the Purchaser’s notice of withdrawal of the agreement, repay the Purchaser all the amounts paid by him/her.
2.8. The Seller may not return the amounts to the Purchaser paid by him/her until the products have been returned to the Seller or until the Purchaser provides evidence that the products were sent to the Seller, whichever is the sooner.
2.9. The Purchaser shall immediately send and transfer the products to the Seller or another person authorised by him/her immediately and not later than within fourteen days from the day the notice of waiving was submitted to the Seller.
2.10. The Purchaser shall cover the cost of returning the products.
2.11. If the Purchaser selects a prepayment method for the purchase of products but does not pay the price within the period specified by the Seller, the Purchaser is deemed to have withdrawn the agreement.3. Price of the Products. Delivery term.
3.1. The Seller has the right at any time to change the prices of the products sold in the e-shop.
3.2. The prices in the e-shop are specified with VAT.
3.3. The price of the products does not include the cost of delivery of the products which is calculated at the time of order and added to the total order price.
3.4. The price of the products, which the Purchaser undertakes to pay to the Seller, is the price indicated in the Purchaser’s basket of products at the time of placing the order.
3.5. The term of the delivery of products: The delivery term is specified on the confirmation of the order of products sent to the Purchaser.4. Transfer and Acceptance of the Products. Right of the Ownership to the Products.
4.1. The Seller undertakes to provide the Purchaser with high-quality products.
4.2. The Purchaser undertakes to check the quality of the products and their compliance with the order during the transfer of the products to the Purchaser. If the products to be transferred or their packaging are of poor quality or do not comply with the Purchaser’s order, or the products are missing, the Purchaser shall record it on the invoice. The record shall be signed by the Purchaser and the Seller or their authorised persons (e.g. courier).
4.3. The Purchaser has the right to refuse to accept from the Seller only those products or a part thereof which are of poor quality or do not comply with the Purchaser’s order.
4.4. The Seller or his/her authorised person shall confirm the record on the defective products made on the invoice by his/her signature. After confirming that the products delivered to the Purchaser are of poor quality or do not comply with the Purchaser’s order, the Seller undertakes within 3 (three) business days to replace poor-quality products or the products that do not comply with the order with the good-quality products and compliant with the order. In this case, the Seller shall pay for the costs of re-delivery of the products to the Purchaser.
4.5. When the Purchaser accepts the products and does not record any defects of the products on the invoice, it shall be considered that the products transferred meet the standard quality requirements for such products and the Purchaser’s order.
4.6. The right of ownership to the products passes to the Purchaser from the date of full payment.
4.7. The risk of accidental loss of or damage to the products passes to the Purchaser when he/she or the person specified by him/her, except for the person authorised by the Seller (e.g. a courier), accepts the products. 5. Guarantee for the Products.
5.1. The data and features of each product sold in the e-shop are generally specified at the description of each product.
5.2. The Seller shall not be responsible for the fact that the products in the e-shop do not match by their colour, shape or other parameters with the actual size, shape and colour of the products due to the characteristics of the monitor used by the Purchaser.
5.3. Each product sold in the e-shop has a certain expiry date, the specific term of which is provided on the product packaging.
5.4. If during the delivery of the product to the Purchaser, the date of the product is expired, the Seller undertakes to withdraw such products and replace them with similar eligible products or repay the money paid for the expired product.
5.5. For replacement of the products that have expired, the Purchaser must contact at the following address: Senasis Ukmergės kel. 4, Užubaliai village, 14302 Vilnius district Vilnius, telephone: +37052442000, email: firstname.lastname@example.org.
5.6. In all cases, PAPILDŲ GRUPĖ JSC ensures the quality of the products.6. Return and Change of the Products.
6.1. The Purchaser to whom the product of poor quality has been sold has the right to do the following:
6.1.1 To require the Seller to remove the defects of the product free of charge (repair the product);
6.1.2 To require the Seller to replace the product of poor quality with a good-quality product free of charge;
6.1.3. To require the Seller to reduce the price accordingly;
6.1.4 To unilaterally terminate the agreement and demand the refund of the price paid.
6.2 When returning good-quality products to a Purchaser, the following conditions must be met:
6.2.1. The returned product must be in the original and orderly packaging;
6.2.2. The product cannot be damaged by the Purchaser;
6.2.3. The product could not have been used and have its marketable appearance (labels must be intact, protective films cannot be scratched off, etc.);
6.2.4. The returned product must be of the same complete set as the Purchaser has received;
6.2.5. The return of the products must be accompanied with a document for the purchase thereof;
6.2.6. The Purchaser can return a good-quality product within 14 (fourteen) days from the date of the receipt thereof.
6.4. The Seller has the right not to accept good-quality products to be returned by the Purchaser, if the latter does not comply with the procedure of the returning of products set forth in Article 6.2.
6.5. When returning the received wrong product and/or a defective product, the Seller undertakes to withdraw such products and replace them with similar eligible products.
6.6. In the event that the Seller does not have suitable products for the replacement, the amount paid shall be repaid to the Purchaser, including the delivery costs.
6.7. In order to return the defective product(s), the Purchaser must inform the Seller by the means of communication specified in the e-shop contacts (by telephone: +37052442000, email: email@example.com)) by providing the denomination of the product to be returned, the order number and the reasons for the return.7. Intellectual Property Protection.
7.1. The names of the products or companies provided in the e-shop can be trademarks, in which case the intellectual property shall be protected in accordance with the procedure established by legal acts.
7.2. The content of the e-shop website belongs to PAPILDŲ GRUPĖ JSC or the suppliers of products and is protected by law. No content of the website or a part thereof can be copied or used without a written consent of PAPILDŲ GRUPĖ JSC.8. Personal Data.
8.1. The Purchaser can order products in the e-shop by signing up in this e-shop and entering the data requested for the registration.
8.2. Then ordering products by the way specified in paragraph 8.1. of the Terms and Conditions, the Purchaser, in the corresponding information fields provided by the Seller, shall provide the Purchaser’s personal data necessary for the correct fulfilment of the products order, namely full name, email, telephone and delivery address. This data is necessary for the delivery of the products to a specific person at a specific address and without these data the delivery of the products cannot be fulfilled.
8.3. By accepting these Terms and Conditions, the Purchaser agrees that the data of the Purchaser provided in paragraph 8.2. are processed for direct marketing purposes. The Purchaser can refuse this consent at any time by informing the e-shop administration about it by firstname.lastname@example.org.
8.4. The notices required for the fulfilment of the order of the products would be sent by email provided by the Purchaser.
8.5. By signing up at the e-shop and ordering products, the Purchaser undertakes to protect and not to disclose login details.
8.6. The personal data of the Purchasers are used and processed in accordance with the current version of the Law on the Legal Protection of Personal Data of the Republic of Lithuania of 11 June 1996.
8.6.1. Personal data is not available to third parties other than the Seller’s partners (in this case the data is transferred only to the courier company DPD Lietuva, LP Express and Omniva LT, e-payment company Paysera LT JSC) which provide delivery services or other services related to the proper fulfilment of the Purchaser’s order. In all other cases, personal data of the Purchaser can be disclosed to third parties only in accordance with the legal acts of the Republic of Lithuania;
8.6.2. Personal data is stored for not longer than required for the purposes of data processing.
8.7. The Purchaser has the right to get acquainted with his/her personal data, the right to demand correcting incorrect, incomplete, and inaccurate personal data and the right to object to the processing of personal data of the data subject.
10.1. The Purchaser has the right to receive information about the data provided and stored by the Purchaser, change, block or delete it free of charge by contacting the Seller at the following address: Senasis Ukmergės kel. 4, Užubaliai village, 14302 Vilnius district Vilnius, telephone: +37052442000, email: email@example.com.
10.2. The Purchaser has the right to receive information on which sources and what personal data have been collected, for what purpose it is processed, to which data recipients it has been provided at least during the last one year by contacting the Seller at the following address: Senasis Ukmergės kel. 4, Užubaliai village, 14302 Vilnius district Vilnius, telephone: +37052442000, email: firstname.lastname@example.org.
10.3. The Purchaser has the right to request the correction, deletion or suspension of his/her personal data, with the exception of storage thereof, or the processing of his/her personal data when the data is processed without complying with the provisions of the law by contacting the Seller at the following address: Senasis Ukmergės kel. 4, Užubaliai village, 14302 Vilnius district Vilnius, telephone: +37052442000, email: email@example.com. Final Provisions.
11.1. The relationship between Purchaser and the Seller arising from the purchase of the products in the e-shop is governed by the law of the Republic of Lithuania.
11.2. We inform that in case of a controversial situation, purchasers should first contact the Seller PAPILDŲ GRUPĖ JSC at Senasis Ukmergės kel. 4, Užubaliai village, 14302 Vilnius district Vilnius, telephone: +37052442000, email: firstname.lastname@example.org, and in case of failure to resolve the dispute, they have the right to apply to the State Consumer Rights Protection Authority (Vilniaus str. 25 LT-01402, email: email@example.com, telephone: +370 5 262 67 51, website www.vvtat.lt) or fill out an application form on the EGS platform: https://webgate.ec.europa.eu/odr/main/?event=main.home.show.
11.3. All issues not covered by these Terms and Conditions shall be resolved in accordance with the legislation of the Republic of Lithuania.Returning of the ProductsThe Purchaser can return the products within 14 days of receipt thereof.
When returning the products by the Purchaser, the following conditions must be met:
• The returned product must be in the original and orderly packaging;
• The product cannot be damaged by the Purchaser;
• The product could not have been used and have its marketable appearance;
• The returned product must be of the same complete set and of the same expiry term as the Purchaser has received;
• It is not applied to defective products.
The products that cannot be returned are the products which were purchased not from the Seller or which were damaged intentionally or due to negligence.